Real Engagement

Connect with your customers quickly and efficiency by centralized all your social media engagement

Social Engagement

Connect with your customers quickly and efficiency by centralized all your social media engagement

Real Engagement helps you respond to comments and query messages from all your social media channels in one single platform

So you can deliver a superior customer experience and enhanced customer satisfaction for your brand.

Key Benefits

For your customer

Centralised Social Engagement

Centralise your social media admin in single platform where you can track all activities.

Increase Customer Satisfaction

Monitor and respond all customer's messages & comments in real time.

Boost Your Response

Responding quickly and easily to all social media queries and comments

For your team

Streamline Team Collaboration

Manage customer service team more efficiency through saved replies.

Improve Team Productivity

Track the performance of your social customer service team easily.

Automated Workflows

Auto assign tasks to each team member based on expertise and responsibility.

Product Features

Single Platform

Connect all your social media accounts into Single Platform


SLA Management

Set standard performance by indicating business hours and measurement of Service Level Agreement (SLA).

Auto Assignment

Assign task automatically with flexible conditions to support your organization.

Tracking Team Performance

Manage the performance of your team more effectively by flexible and personalised assignment to suit individual needs.

Ticket management

Helps you manage your team tasks effectively with effective task assignment.  Track activity log, hiding of unwanted cases and support for Facebook management platform.

Smart Dashboard

Provide data visualisation with invaluable data on your team’s performance and give you instant insights and ideas on how to improve.

Chatbot Integration

Flow all conversation into one place by integrating your existing chatbot into our engagement platform.

No. 32, K.M Building, 5th Floor, Prasert-Manukitch Road, Chorakhe Bua Sub-district, Lat Phrao District, Bangkok 10230